Problem: Leaking Melter, but not able to shut down the line to fix or replace.
Customer had a hot melt unit that was leaking, but they could not shut down the production to fix it; consequently, they kept the unit running for weeks non-stop. By the time they called us, the hot melt was all over the bottom of the large Nordson DURABLUE 25. Customer said that they were unable to tackle this repair and told us they knew it was a mess, but they needed it turned around fast.
Solution: ADQ Inc. puts 2 technicians on the job.
Not being able to even turn on the machine to help it warm up, to at least soften the glue, our staff worked at finding unique ways to get all the hot melt away from the bottom of the machine to determine the location of the leak.
ADQ’s staff was able to clean the unit, identify the leak, and make the repairs.
ADQ Problem Solvers with Customer Service as our main drive!